Upgrade from
Rule-based Chatbots
to AI Agents that
Reason and Act

Upgrade from Rule-based Chatbots to AI Agents that Reason and Act

Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more.
Book a demo

Shift from Basic Chatbots to
Advanced AI Agents

Instead of following scripts, AI Agents dynamically solve problems
in real-time. Powered by our Sonic AI Reasoning Engine.
Basic Chatbots
Traditional chatbots are limited to scripted responses and often frustrate users by asking irrelevant or repetitive questions. They are constrained by a predefined workflow, which means every potential customer problem has to be anticipated and programmed in advance. This results in a limited resolution rate as they lack the flexibility to adapt to new or unexpected customer interactions.
Can I change the delivery
address for my order?
Let me check if your order is
still eligible for an address change.
Querying the database
Checking delivery policy
Order eligible for update
Your order can still be updated.
Please provide the new address.
Sure. 123 New St, New City
Thanks! Your delivery address for order #12345
has been updated to 123 New St, New City.
Expect delivery on your original date.
AI Agents
AI agents think instead of following scripts. By leveraging your company's extensive knowledge and integrating data from business systems like CRMs, databases, and APIs, they intelligently reason through each inquiry. This approach allows them to deliver not just answers, but customized solutions tailored to each unique situation, significantly enhancing the resolution rate and customer satisfaction.

Skip Months of Setup: Train and Deploy
Your AI Agent in a Couple of Hours

Skip Months of Setup:
Train and Deploy
Your AI Agent in a Couple
of Hours
Deploy Botsonic AI Agents to streamline complex tasks efficiently, eliminating the need for lengthy and intricate manual workflow setups.
Your AI Agent
Automates Complex Tasks
Your AI Agent can integrate with third-party platforms like Hubspot, Salesforce, or your own systems through APIs. Setup requires no coding—simply use natural language to train your AI agent just like you would guide a new colleague. Define what data your AI Agent should access, how and when it should use this data to fulfil a task, and when it needs to update records across systems.

This enables complete automation of end-to-end workflows, executing complex processes in seconds without human involvement, enhancing efficiency and accuracy.
Can I reschedule my flight
to next Monday?
Let me check the availability
for next Monday...
Checking user's reservation
in the database...
Found booking with
Sonic Air...
Checking airline policy
as per ticket...
Applicable for
reschedule...
Contacting Airline API to get list
of available flights on Monday...
Great, you are eligible for a reschedule.
Here's a list of available flights on Monday.
Please pick one:
Select
Select
Select
Great.
Let me confirm that for you.
Checking user's reservation
in the database...
Found booking with
Sonic Air...
Your flight has been rescheduled to
next Monday.
Confirmation and details
have been sent to your email.
Thank you very much!
Your AI Agent
Learns from a Wide Range
of Knowledge Sources
Your AI Agent can swiftly learn from an extensive array of data formats—whether it's your help center articles, website links, sitemaps, PDFs, Word documents, Excel spreadsheets, Google Drive files, or SharePoint documents. It ensures that the data it uses is always current and correct through automatic content synchronization, and our guardrails to avoid hallucination.
Your AI Agent
Ensures Smooth Handoffs
to Human Agents
Your AI Agent efficiently handles over 70% of customer inquiries on its own. For those it cannot resolve or when it senses customer frustration, it ensures a smooth and seamless transition to human agents. This is facilitated through our robust integrations with customer service platforms such as Zendesk, Freshdesk, Salesforce, and more.
I need help with my account, there's a discrepancy in my charges that I don't understand.
Let me pull them up your recent transactions.

Here are the transactions from the last 30 days.
Can you specify which one looks incorrect?"
It's the charge dated April 15th. I was billed twice for the same service.
I see the issue you're mentioning, but I'll need to hand you over to our billing specialist who can adjust this for you.
You are now connected with Sarah
Hi Alex, I'm Sarah, your billing specialist. I see the duplicate charge here. I'll process a refund for the overcharge right away. Is there anything else I can assist you with today?

AI Agent Use Cases
Across Industries

Explore how our AI agents not only respond to queries but also manage complex tasks, enhancing efficiency and experience across various sectors.
Customer Support
AI agents handle over 70% of inquiries—ranging from account updates to subscription management. Complex issues are smoothly escalated to human agents, enhancing efficiency and customer satisfaction.
Human Resources
AI agents assist employees in checking leave balances, submitting leave requests, and booking meeting rooms. They also help with HR queries related to policies, benefits, and payroll, streamlining HR operations and improving employee experience.
E-commerce
AI agents help customers initiate order cancellations, process refunds, and track shipments. They also analyze browsing behavior to suggest products that match the customer's preferences, boosting personalized shopping experiences.
Healthcare
AI agents conduct initial patient triage based on symptoms and direct them to suitable care, efficiently manage appointments, and deliver essential health information, streamlining patient care processes.
Education
AI agents assist with course registration, fee payments, and provide answers to frequently asked academic questions. They guide students through the application process and offer deadline reminders.
Retail
AI agents help customers check store inventory, process payments, and manage returns and exchanges seamlessly. They also enroll customers in loyalty programs and inform them about special promotions.
Customer Support
AI agents handle over 70% of inquiries—ranging from account updates to subscription management. Complex issues are smoothly escalated to human agents, enhancing efficiency and customer satisfaction.
Human Resources
AI agents assist employees in checking leave balances, submitting leave requests, and booking meeting rooms. They also help with HR queries related to policies, benefits, and payroll, streamlining HR operations and improving employee experience.
E-commerce
AI agents help customers initiate order cancellations, process refunds, and track shipments. They also analyze browsing behavior to suggest products that match the customer's preferences, boosting personalized shopping experiences.
Healthcare
AI agents conduct initial patient triage based on symptoms and direct them to suitable care, efficiently manage appointments, and deliver essential health information, streamlining patient care processes.
Education
AI agents assist with course registration, fee payments, and provide answers to frequently asked academic questions. They guide students through the application process and offer deadline reminders.
Retail
AI agents help customers check store inventory, process payments, and manage returns and exchanges seamlessly. They also enroll customers in loyalty programs and inform them about special promotions.

How it works

Upload your data, train your AI agent, customize its style to match your brand, and add it to your website in under five minutes.

Seamless Integration,
Endless Possibilities

Connect Botsonic to Your Favorite Tools on Both Ends, Facilitating
a Flow of Information That Enhances Customer Experience.
Get a Demo

We are Model Agnostic

Writesonic is model-agnostic, i.e., we are not dependent on one LLM provider. Our proprietary AI Model Gateway, called GPT Router dynamically routes between multiple AI models, thus speeding up responses and ensuring the best quality output as well as non-stop reliability.

Customers Love Us

Move beyond rule-based chatbots.
Adopt self-guided, self-learning AI agents
for automated customer experiences.
Adopt self-guided,
self-learning AI agents for automated customer experiences.